Privacy Policy

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This Privacy Policy describes how EFGCALL (collectively, the “Company” or “we”) collects and uses information through our site and any other related sites and applications.

This Privacy Policy does not apply to websites operated by other organizations and third parties. EFGCALL recognizes that the Client’s privacy is very important and the Company is committed to protecting the personal information collected from you (“Client”).

Types of Information Collected Based on your interaction with the Company, the Company may collect and hold personal information about you, including information that can identify you, and is relevant to providing you with the services you are seeking.

If you access the Company’s website(s), the Company may collect additional information about you in the form of your internet protocol (IP) address, login information, time zone, browser type, and version.

Purpose of Collection
Generally, EFGCALL will collect, use and hold your personal information for the purposes of:
a) providing services to you or someone else you know;
b) providing you with information about other services that Charter price, related entities, and other organizations that the Company has affiliations with, offers that may be of interest to you;
c) facilitating Charterprime’s internal business operations, including the fulfillment of any legal requirements; and
d) analyzing Charterprime’s services and customer needs with a view to developing new or improved services.

Method of Collection
Personal information will generally be collected directly from you through the use of any of the standard forms (including the information you enter when you register to use EFGCALL website(s) and subscribe to FXCALL services), over the internet, via email, or through a telephone conversation with you.

There may, however, be some instances where personal information about you is collected indirectly and added into the Company’s database because it is unreasonable or impractical to collect personal information directly from you.

Such third parties may include but are not limited to, business partners, sub-contractors, advertising networks, analytics providers, search information providers, and credit reference agencies. EFGCALL endeavors to notify you about these instances, but does not have the obligation to do so.

You provide information that personally identifies you when you open/register an account with EFGCALL or when you send EFGCALL an email. Besides, EFGCALL may collect and hold your personal information, such as your name, address, telephone number, email address, credit card number or bank information to process your payments. EFGCALL may also collect and hold additional information that you voluntarily provide, such as questionnaire responses and customer

The Company’s website(s) uses cookies. The main purpose of cookies is to identify users and to prepare customized web pages for them. Cookies do not identify you personally, but they may link back to a database record about you.

EFGCALL uses cookies to monitor usage of the website(s) and to create a database of when you visited and accessed EFGCALL website(s), what pages you viewed, the frequency of visits, and so on, so that EFGCALL may serve you more effectively.

Generally, EFGCALL uses or discloses personal information about you for the purposes for which it was collected (as set out above). In addition, EFGCALL is required to disclose your information to service providers, to affect the services requested by the Client, and these third parties may store your information for compliance to their legal and other obligations. These service providers may not be required to comply with EFGCALL privacy policy.

EFGCALL may share your personal information with members in the Company’s group and other affiliated organizations, which means any subsidiaries, ultimate holding companies, and its respective subsidiaries may receive such information, and contact you to provide you with information about services and various promotions.

You accept and consent that EFGCALL may, from time to time, contractually engage companies for statistical and/or other purposes in order to improve the Company’s business activities. Some or all of your personal data may be disclosed.

If the personal information you provide to EFGCALL is incomplete or inaccurate, EFGCALL may be unable to provide you, or someone else you know, with the services you, or they, are seeking.

The Company’s website(s) may also contain links to other websites. EFGCALL will not be responsible for the privacy practices of linked websites and such websites are not subjected to Charterprime’s privacy policies and procedures.

EFGCALL stores your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to the Company. EFGCALL will endeavor to take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorized access, modification or disclosure, including electronic and physical security measures.

You may access the personal information EFGCALL holds about you, upon making a written request. The Company will try to acknowledge your request within 14 days of its receipt, and to provide you with access to the information requested within 30 days. There might be a fee imposed by the Company for processing your request.

The Company may decline a request for access to personal information in circumstances where it is in the best interest of protecting your information from being accessed by a third party.

If, upon receiving access to your personal information or at any other time, you believe the personal information EFGCALL holds about you is inaccurate, incomplete or out of date, please notify the Company immediately. EFGCALL will take reasonable steps to correct the information so that it is accurate, complete and up to date.

If you have any queries or concerns about this privacy policy or the way EFGCALL handles your personal information, please contact